FAQ

CITRICLOUD is a European cloud platform for shipping production apps with secure defaults — Kubernetes delivery, identity, TLS, marketplace apps, and observability in one place.

Startups, SaaS teams, agencies, and enterprises that want production posture without assembling a dozen tools. See Solutions for paths by stage.

Create an account from Sign in, pick a plan on Pricing, then deploy your first environment. Docs cover GitOps, identity, and marketplace installs.

Starter is built for launch with a clear upgrade path. For Pro/Scale evaluations or proof-of-concepts, contact sales and we will map a trial to your use case.

Hardened ingress with TLS, identity (Authelia + Keycloak patterns), GitOps delivery, tenant isolation, and observability hooks — so deploy and operate are the default path.

Yes. Deploy your workloads via GitOps, or launch curated Marketplace apps into isolated namespaces with networking and auth already wired.

Changes are declared and synced through GitOps so rollouts, environments, and routes stay reviewable. Docs cover promotion and common sync failures.

Use the public Status page for realtime component health and incidents. Signed-in customers also monitor project-level signals in the Dashboard.

We aim to host core platform workloads in the EU. Enterprise agreements can document residency expectations for your workloads. See Trust Center and Privacy Policy.

Yes — Authelia 2FA for operators and Keycloak federation for tenant identity. Enterprise plans deepen SSO and review options.

We ship SOC2-minded controls (identity at the edge, TLS, isolation, GitOps integrity). For questionnaires and artifacts, use Trust Center or contact security.

Email security@citricloud.com or use Contact with subject Security. Include impact, repro steps, and whether production tenants are affected.

Yes. Upgrade when traffic, SSO, or compliance needs grow. Downgrades follow your billing cycle.

Listed prices exclude applicable taxes. Invoices show tax where required.

Yes for Pro and Scale — ask sales for annual options and volume packaging.

Agencies often need Scale packaging, private catalogs, and repeatable tenant delivery. See Solutions → Agencies or talk to sales.

Start with Docs and Status, then email admin@citricloud.com or open a Dashboard request if you are signed in. Support page lists channels and severity guidance.

Tenant/project name, environment, UTC timestamps, error messages, and what changed recently.

Enterprise plans can include enhanced coverage. Standard support is business-hours EU timezones unless otherwise agreed.

We operate the platform layer. Application debugging stays with you unless a managed add-on says otherwise.

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See the Privacy Policy for what we collect, lawful bases, retention, and your rights. Questions: admin@citricloud.com with subject Privacy.

Use Contact, or email sales@citricloud.com. Partners and press pages list the right inboxes for those topics.