Terms of Service

These Terms of Service (“Terms”) govern access to and use of the CITRICLOUD website, platform, APIs, marketplace apps, and related services (together, the “Services”) operated by CITRICLOUD.

By creating an account, accessing the Services, or clicking to accept these Terms, you agree to be bound by them. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

You must be at least 18 years old and legally able to enter a contract. You are responsible for the accuracy of account information and for keeping credentials confidential.

You must enable and maintain any required security controls we provide for operator access (including multi-factor authentication where enabled). You are responsible for activity under your accounts and tenants.

CITRICLOUD provides cloud infrastructure, identity, networking, observability, marketplace applications, and related tooling. Features may vary by plan and may change as we improve the platform.

Beta, preview, or early-access features may be incomplete, less reliable, or withdrawn with notice. Unless we agree otherwise in writing, such features are provided “as is.”

You may not use the Services to: violate law; infringe intellectual property or privacy rights; distribute malware; attempt unauthorized access; disrupt platform integrity; mine cryptocurrency without written approval; send spam; or host content that is illegal, exploitative, or abusive.

We may investigate suspected misuse and suspend or terminate access where reasonably necessary to protect the platform, other customers, or third parties.

You retain ownership of software, data, and content you deploy or store in the Services (“Customer Content”). You grant CITRICLOUD a limited license to host, process, transmit, and display Customer Content solely to provide and secure the Services.

You are responsible for Customer Content, including lawful basis for processing personal data you place in the Services, and for configuring backups, access controls, and retention appropriate to your use case.

Marketplace apps may be provided by CITRICLOUD or third parties. Third-party apps may be subject to additional terms. We do not warrant third-party software beyond what we expressly state.

You remain responsible for reviewing app permissions, data flows, and operational fit before production use.

Paid plans are billed according to the pricing presented at purchase or in an order form. Fees are generally non-refundable except where required by law or expressly stated.

You are responsible for applicable taxes. We may change prices with notice for renewals; continued use after the effective date constitutes acceptance unless you cancel before renewal.

We implement SOC2-minded technical and organizational measures, including identity controls, TLS, edge protections, and isolation patterns described on our Security page. No method of transmission or storage is perfectly secure.

You must promptly notify us of suspected unauthorized access to your accounts and cooperate reasonably during incident response.

We aim for reliable operation and publish status updates for material incidents. Unless an order form includes a specific service level agreement (SLA), the Services are provided without uptime guarantees.

Support channels and response expectations depend on your plan. Community and standard support do not replace your own operational monitoring.

CITRICLOUD and its licensors own the Services, branding, documentation, and related intellectual property. These Terms do not transfer ownership to you.

Feedback you provide may be used by us without obligation to you.

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect it and use it only for performing under these Terms, except where disclosure is required by law (with notice where legally permitted).

You may stop using the Services at any time and cancel according to your plan’s cancellation process. We may suspend or terminate for material breach, non-payment, legal risk, or misuse.

Upon termination, your right to access the Services ends. You should export Customer Content before cancellation. We may delete Customer Content after a reasonable retention window unless law requires longer retention.

Except as expressly stated, the Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, CITRICLOUD will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data.

Our aggregate liability arising out of these Terms will not exceed the amounts you paid to CITRICLOUD for the Services in the twelve (12) months before the claim. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.

You will defend and indemnify CITRICLOUD against claims arising from Customer Content, your misuse of the Services, or your violation of these Terms or applicable law, except to the extent caused by our willful misconduct.

These Terms are governed by the laws of the European Union member state in which CITRICLOUD primarily operates its European control plane, excluding conflict-of-law rules. Courts there have exclusive jurisdiction, except where mandatory consumer protections provide otherwise.

If you need a custom governing-law clause for an enterprise agreement, contact sales.

We may update these Terms. Material changes will be posted on this page with an updated date and, where appropriate, notified by email or in-product notice. Continued use after the effective date constitutes acceptance.

Questions about these Terms: admin@citricloud.com or via our Contact page. For privacy topics, see the Privacy Policy.