CITRICLOUD

Support

Help for deployments, identity, marketplace apps, and billing — with clear severity guidance and self-serve paths.

Email support

Best for account, billing, and non-urgent platform questions.

admin@citricloud.com

Dashboard requests

Signed-in customers can open tickets tied to a project or tenant.

Documentation

Guides for deploy, identity, marketplace, and APIs — start here first.

Browse docs

Status page

Check component health before opening an incident thread.

View status

Common topics

Deployments & GitOps

Sync failures, rollouts, environment promotion, Traefik routes.

Identity & access

Authelia 2FA, Keycloak SSO, realm mapping, operator lockouts.

Marketplace apps

Installs, upgrades, storage, and tenant isolation questions.

Networking & TLS

Hostnames, certificates, middleware chains, and ingress errors.

Observability

Metrics gaps, log retention, dashboards, and alert routing.

Billing & plans

Invoices, upgrades, capacity, and enterprise packaging.

Severity guide

P1 — Outage

Production unavailable or data-loss risk. Start at Status, then email with impact and tenant IDs.

P2 — Degraded

Partial failure or severe latency. Include timelines, error samples, and recent changes.

P3 — Standard

How-to, config, and non-blocking bugs. Docs + email with clear repro steps.

FAQ

What should I include in a ticket?

Tenant/project name, environment, UTC timestamps, error messages, and what changed recently.

Do you support weekends?

Enterprise plans can include enhanced coverage. Standard support is business-hours EU timezones unless otherwise agreed.

Can you SSH into my workload?

We operate the platform layer. Application debugging stays with you unless a managed add-on says otherwise.